Every one of us is a customer.

Every one of us knows what awesome customer service looks and feels like.

Every one of us has sadly experienced poor customer service and we don't forget it.

Taking the time to explore and understand the fundamental building blocks of customer service is a powerful way every organisation can strengthen the service they offer.

Awesome customer service is the right thing to do, it feels great for everyone involved and it is a very smart business choice.

If your passionate about customer service and want to get even better, we would love to help.

and

Visit VINDOLANDA when you get the chance - the people and the place are Awesome.

Big thanks to Colin Galloway (Deputy CEO / Operations manager at the VINDOLANDA TRUST)